New Wilmington Borough Utility Billing System

Customer friendly utility billing system is now active to service your needs!

We have contracted with a company called MuniBilling and you will receive your first bill from them starting April 25, 2021. The new system includes a Borough customer portal, so you have access to your account information online.

Your online account will allow you to:

  • Setup autopay using your checking account or credit card.
  • Make a one-time payment.
  • Select whether your bill is delivered by mail, email or both.
  • Review your bill and payment history.


Effective March 29, 2021, automatic payments through New Wilmington Borough will no longer be accepted.

Future Payments can now be made by

  • Creating an account on the Customer Portal or
  • By paper check payable to New Wilmington Borough and mailed to:


PO BOX 603557

Charlotte, NC 28260-3557

Please navigate to the following Link to make online payments.


Technical Support is available to set up your account via the following way:

  • Telephone 724-333-3867 or 724-333-2166

M/W/F 12:00 pm to 3:45 pm              Tue/Thur 11-3:30pm


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